Support

How do I best upgrade Adobe Acrobat on Windows so that callas pdfToolbox remains working?

When upgrading Adobe Acrobat on Windows (for example to go from version 9 to Acrobat X), Adobe Acrobat is completely reinstalled and the old version of the software is removed by the Adobe installer. To ensure pdfToolbox remains working,...

How to export (or import) multiple profiles at once?

Background It is quite easy to export (or even import) multiple profiles at once. Instructions Just go to the "Edit" dialog of the profiles (or chose "Create new callas Profile". Mark all...

The imposition action doesn't work anymore after changing a page size

Symptoms After editing the PageSizes.txt file to add a custom page size or change one of the built-in page sizes, every time I click on the "Arrange > Impose" action on the Switchboard, I get an error dialog box and the Impose...

Aktivierung manuell durchführen

Klicken Sie hierfür in diesem Fenster auf "Details".   Im nächsten...

Product activation does not work on Windows

Symptoms I have a valid license key for pdfaPilot or pdfToolbox (Desktop or Server). I have requested an activation file from callas and have dragged-and-dropped the received "License.txt" file on the activation window, but when...

How to move your pdfToolbox settings to another machine?

Background This article explains how you can move or copy your pdfToolbox settings to another computer. Instructions First of all, make sure the new computer has the same ICC profiles installed as the...

How to upload large files to support?

Background When sending problems to support or asking questions about a specific functionality, it is always helpful if you supply as much information as possible: Profiles or Process Plans when working with...

Do you have a complete price list in Euro / USD?

Yes, the latest price list is available via distributor Four Pees. To access the Reseller Guide, go to https://www.fourpees.com. Once you have registered as...

How to locate my callas preferences?

Background This article explains how you can locate your preferences for one of the callas products. This can be helpful if you want to make sure you have a backup, if some of the preferences got damaged or if you want to move your...