General questions on callas software products

Question: What is the target user group of the callas software pdfToolbox products?

Answer: pdfToolbox Desktop is targeted towards people who want to manually inspect or correct PDF files. It can be used either as a plug-in for Adobe Acrobat or as a standalone application (without requiring any Adobe software to be installed). pdfToolbox Server is oriented towards environments where fully unattended inspection and fixing is required. It can be configured with hot folders (also called watched folders) or can be integrated more closely into a solution using the available command-line interface.


Question: I am using pdfToolbox Desktop or Server 6.0 or older. Can I get the latest version?

Answer: Yes you can. Whether this will be with or without cost depends mainly on whether you have an active maintenance agreement for your software. Please contact your reseller or send an email to orders@callassoftware.com to inquire about more details.


Question: Do I need Adobe Acrobat Standard or Professional to process PDF files with the callas software tools?

Answer: No. You can use pdfToolbox Desktop as a plug-in for Adobe Acrobat is you choose to do so, but it can also be used as a completely independent application. The automated solutions (pdfToolbox Server / CLI) are always completely independent.


Question: Are the demo versions identical to the full versions?

Answer: Yes, the demo versions are fully-functional. However, they have a restricted lifetime. You can test our software for 15 days without restriction or obligation.


Question: Where can I buy your products?

Answer: callassoftware has an extensive list of partners that can provide local support and help with training / installation when required. You can find the full list of partners here. Alternatively the interactive products can be bought from the callas web shop here.


Question: Who do I contact if I have general questions on a product?

Answer: Your first point of contact should always be the local reseller; they are able to provide you with local support in your own language. Alternatively, send an email to us directly and we will be happy to help. Use info@callassoftware.com for general questions and support@callasoftware.com for technical inquiries.


Question: I’m experiencing problems when installing or uninstalling software. Where can I get help?

Answer: Your first point of contact should always be the local reseller; they are able to provide you with local support in your own language. Alternatively, send an email to us directly and we will be happy to help. Use info@callassoftware.com for general questions and support@callasoftware.com for technical inquiries.


Question: How can I update my callas software product?

Answer: It’s really easy to update a callas software product – you simply install the new version on top of the old version. As always it's safest to make sure you have a backup before you install new software on a production machine; specifically of the preferences folder where all of your custom profiles are stored.


Question: How do I find out when the new version of my software is available?

Answer: Customers who have a software maintenance agreement (SMA) automatically receive a notification informing them of all version changes for callas software. They can also access detailed information on the changes made in the special SMA area of the callas software web site. Alternatively check our download page; this always lists the latests versions of all products.


Question: I urgently need a particular additional function for a callas software product. What can I do?

Answer: At callas software, we are constantly striving to improve our products. Past experience has shown us that it pays to collaborate with customers on solutions and enhancements to the CLI versions. These functions can be tested on site in real production environments and then integrated into the standard version later on. If you have questions or suggestions, please send an e-mail to technology@callassoftware.com.


Question: Where can I exchange information with other users?

Answer: callas software has a forum where interested users can exchange information about their experiences and specific usage conditions and discuss the integration of callas software into their existing workflows. Click here to visit the forum.

You might also like to visit the Swiss-based site www.hilfdirselbst.ch (German only). It contains prepress forums on the professional use of software for prepress processes, color management, and further processing. Many valuable posts about using our tools in your daily work can be found here.


Question: Is it possible to exchange profiles between different program versions?

Answer: Generally exported profiles are interchangeable within the same program generation (eg pdfToolbox 7.x). Of course, new corrections or checks that have been added in a minor update version (eg pdfToolbox 7.x), are not usable in older versions (eg pdfToolbox 6.x ). As new major versions can include fundamental changes in the profile structure, the profiles have an internal versioning. Therefore, older versions can not import the profiles of newer versions. Since these profile versions can be of interest to integrators and developers, please find the list with versions below:

pdfToolbox version Profile version Acrobat version
4.0 6.0 9.0
4.4 8.0 -
4.5 9.0 10.0
5.0 10.0 -
5.5 11.0 11.0
6.0   12.0 -
7.0 13.0 -