Support

Activation links for callas products

Learn how to activate your callas products:

How do I best upgrade Adobe Acrobat on Windows so that callas pdfToolbox remains working?

When upgrading Adobe Acrobat on Windows (for example to go from version 9 to Acrobat X), Adobe Acrobat is completely reinstalled and the old version of the software is removed by the Adobe installer. To ensure pdfToolbox remains working,...

Installing on Mac OS

Question: During installation, I got a warning that the developer cannot be confirmed? Answer: callas software is a registered developer at Apple for MacOS. Due to some quite strict security settings...

How to integrate callas pdfToolbox with Enfocus Switch?

The Enfocus Switch product line allows automating a series of “best of breed” applications in a visual and very user-friendly way. Of course the pdfaPilot and pdfToolbox products integrate into Switch. This integration happens through...

Paths to the pdfToolbox user folder

The following paths are the folders for callas pdfToolbox Server 8: Windows CLI: %APPDATA%\callas software\callas pdfToolbox CLI 8 %ALLUSERSPROFILE%\callas software\callas pdfToolbox CLI...

How to locate my callas preferences?

Background This article explains how you can locate your preferences for one of the callas products. This can be helpful if you want to make sure you have a backup, if some of the preferences got damaged or if you want to move your...

How to upload large files to support?

Background When sending problems to support or asking questions about a specific functionality, it is always helpful if you supply as much information as possible: Profiles or Process Plans when working with...

How can I find the callas pdfToolbox configurators for Enfocus Switch?

Background In the past the pdfToolbox Server installer offered the option to install Enfocus Switch configurators; this option is no longer present in the pdfToolbox Server 6 installers. So how do I get the updated configurators?...