Support

I cannot activate my callas product as I don't have an Internet connection

Problem

Symptoms I have to install callas software on a system that doesn't have an Internet connection. The activation procedure requires an Internet connection to do the activation? How can I work around that? Cause When going through the proc...
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Product activation does not work on Windows

Problem

Symptoms I have a valid license key for pdfaPilot or pdfToolbox (Desktop or Server). I have requested an activation file from callas and have dragged-and-dropped the received "License.txt" file on the activation window, but when using it I...
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The imposition action doesn't work anymore after changing a page size

Problem

Symptoms After editing the PageSizes.txt file to add a custom page size or change one of the built-in page sizes, every time I click on the "Arrange > Impose" action on the Switchboard, I get an error dialog box and the Impose action is...
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Missing Profiles after upgrading from pdfToolbox Server/CLI 8 to 9

Problem

Symptoms Some customers (especially when using Enfocus Switch) may miss some Profiles in the "/cli/var/Profiles" folder structure of the callas pdfToolbox Server/CLI 9 installation folder after upgrading from version 8. Cause callas remo...
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