Support

How to export (or import) multiple profiles at once?

Background It is quite easy to export (or even import) multiple profiles at once. Instructions Just go to the "Edit" dialog of the profiles (or chose...

Old installers callas pdfaPilot

On the download page you can download the current version of the software for different platforms. If you still need to access older versions, use the direct...

Product activation does not work on Windows

Symptoms I have a valid license key for pdfaPilot or pdfToolbox (Desktop or Server). I have requested an activation file from callas and have dragged-and-dropped the received...

I cannot activate my callas product as I don't have an Internet connection

Symptoms I have to install callas software on a system that doesn't have an Internet connection. The activation procedure requires an Internet connection to do the activation? How...

How to locate my callas preferences?

Background This article explains how you can locate your preferences for one of the callas products. This can be helpful if you want to make sure you have a backup, if some of the...

How to create a pdfToolbox Server job that generates preflight reports?

Background callas pdfToolbox Server 5 allowed you to create "Hot folders" which specified a preflight profile and which indicated which preflight report needed to be generated in...

How to upload large files to support?

Background When sending problems to support or asking questions about a specific functionality, it is always helpful if you supply as much information as...

How can I find the callas pdfToolbox configurators for Enfocus Switch?

Background In the past the pdfToolbox Server installer offered the option to install Enfocus Switch configurators; this option is no longer present in the pdfToolbox Server 6...