Support

Paths to the pdfToolbox user folder

The following paths are the folders for callas pdfToolbox Server 8: Windows CLI: %APPDATA%\callas software\callas pdfToolbox CLI...

Requirements for conversions to PDF

pdfChip, pdfToolbox and pdfaPilot offer the possibility to convert several file formats to PDF. In order to receive the best results, the applications in which the files have been created are...

Questions on archiving PDF print files with PDF/A and PDF/X

Question: In which ISO format is print data best archived? Answer: As PDF/A is rather emphatic and distinctive about assuring long-term...

Questions on pdfToolbox: Warning "Invalid Compact Font"

Question: What does the error message “Corrupt Font. Invalid Compact Font” that arises in Acrobat after creating a preflight or inventory report...

Questions on command-line modules

Question: Can callas software command-line versions also be downloaded directly from the site? Answer: Yes. On Mac or Windows, download the server...

General questions on callas software products

Question: What is the target user group of the callas software pdfToolbox products? Answer: pdfToolbox Desktop is targeted towards people who want to...

Do you have a complete price list in Euro / USD?

Yes, the latest price list is available via distributor Four Pees. To access the Reseller Guide, go to https://www.fourpees.com

Product activation does not work on Windows

Symptoms I have a valid license key for pdfaPilot or pdfToolbox (Desktop or Server). I have requested an activation file from callas and have dragged-and-dropped the received...

How to locate my callas preferences?

Background This article explains how you can locate your preferences for one of the callas products. This can be helpful if you want to make sure you have a backup, if some of the...

How to upload large files to support?

Background When sending problems to support or asking questions about a specific functionality, it is always helpful if you supply as much information as...