Support

How can I convert PostScript files to PDF using pdfToolbox Server?

Background In pdfToolbox Server 5 there was a specific action that could be selected to convert PostScript (or EPS) files into PDF with specific PDF Settings. Because of the different way pdfToolbox Server 7 works, this...

The imposition action doesn't work anymore after changing a page size

Symptoms After editing the PageSizes.txt file to add a custom page size or change one of the built-in page sizes, every time I click on the "Arrange > Impose" action on the Switchboard, I get an error dialog box and the Impose...

I cannot activate my callas product as I don't have an Internet connection

Symptoms I have to install callas software on a system that doesn't have an Internet connection. The activation procedure requires an Internet connection to do the activation? How can I work around...

Product activation does not work on Windows

Symptoms I have a valid license key for pdfaPilot or pdfToolbox (Desktop or Server). I have requested an activation file from callas and have dragged-and-dropped the received "License.txt" file on the activation window, but when...

How to move your pdfToolbox settings to another machine?

Background This article explains how you can move or copy your pdfToolbox settings to another computer. Instructions First of all, make sure the new computer has the same ICC profiles installed as the...

How can I find the callas pdfToolbox configurators for Enfocus Switch?

Background In the past the pdfToolbox Server installer offered the option to install Enfocus Switch configurators; this option is no longer present in the pdfToolbox Server 6 installers. So how do I get the updated configurators?...

How to upload large files to support?

Background When sending problems to support or asking questions about a specific functionality, it is always helpful if you supply as much information as possible: Profiles or Process Plans when working with...

Do you have a complete price list in Euro / USD?

Yes, the latest price list is available via distributor Four Pees. To access the Reseller Guide, go to https://www.fourpees.com. Once you have registered as...

How to locate my callas preferences?

Background This article explains how you can locate your preferences for one of the callas products. This can be helpful if you want to make sure you have a backup, if some of the preferences got damaged or if you want to move your...