Support

How to upgrade pdfToolbox Server successfully?

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Background Sometimes after upgrading to a newer version of callas pdfToolbox Server, the server jobs are not moved automatically. Instructions Go to the "Server" folder of the previous version of callas pdfToolbox Server: Macintosh: /...
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How to reset my pdfToolbox Server?

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Background This article explain how you can reset your pdfToolbox Server when you are not able to start them. Instructions Close pdfToolbox Server. Navigate to: Macintosh: /Library/Application Support/callas software/callas pdfToolbo...
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How to locate my jobs folder of pdfToolbox Server?

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Background Every job that you create in pdfToolbox Server is stored in the "Jobs" folder. It's very important to know where that Jobs folder is located to create a backup of that folder. Because when you lost your data after a crash you wi...
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How do I best upgrade Adobe Acrobat on Windows so that callas pdfToolbox remains working?

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When upgrading Adobe Acrobat on Windows (for example to go from version 9 to Acrobat X), Adobe Acrobat is completely reinstalled and the old version of the software is removed by the Adobe installer. To ensure pdfToolbox remains working, fo...
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How can I find the callas pdfToolbox configurators for Enfocus Switch?

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Background In the past the pdfToolbox Server installer offered the option to install Enfocus Switch configurators; this option is no longer present in the pdfToolbox Server 6 installers. So how do I get the updated configurators? Instruc...
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How to upload large files to support?

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Background When sending problems to support or asking questions about a specific functionality, it is always helpful if you supply as much information as possible: Profiles or Process Plans when working with pdfToolbox or pdfaPilot Examp...
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How to create a pdfToolbox Server job that generates preflight reports?

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Background callas pdfToolbox Server 5 allowed you to create "Hot folders" which specified a preflight profile and which indicated which preflight report needed to be generated in case of success, warning or error. callas pdfToolbox Server ...
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How to locate my callas preferences?

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Background This article explains how you can locate your preferences for one of the callas products. This can be helpful if you want to make sure you have a backup, if some of the preferences got damaged or if you want to move your setting...
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How to export (or import) multiple profiles at once?

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Background It is quite easy to export (or even import) multiple profiles at once. Instructions Just go to the "Edit" dialog of the profiles (or chose "Create new callas Profile". Mark all profiles, which shall be exported in the left li...
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How to move your pdfToolbox settings to another machine?

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Background This article explains how you can move or copy your pdfToolbox settings to another computer. Instructions First of all, make sure the new computer has the same ICC profiles installed as the current one. Your pdfToolbox settin...
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