E-mails are increasingly replacing paper mail and are therefore an integral part of processes. So, it might be interesting to do e-mail archiving as their content must be retained for years. Furthermore, there are more good reasons for e-mail archiving. If e-mails and their attachments are structured in the same way as all other documents and stored in a uniform format, this facilitates the comprehensive information search. However, e-mails are often - if at all - stored in proprietary formats. Whether these are reproducible or searchable in the long term is questionable. System-independent e-mail archiving in PDF/A format is a secure alternative!
The goal of banks should be that all information is also accessible by people who use special tools, such as screen readers, special mouse or voice output/input. The ISO-certified PDF/UA format (Universal Accessibility) can help to ensure that the documents and forms offered on the internet are barrier-free.